We currently ship to locations in the USA and USA Territories including Hawaii, Alaska, Marshall Islands, Guam, the US Virgin Islands, Puerto Rico, N. Mariana Islands, American Samoa and the Federated States of Micronesia.
In-stock items typically ship from our studio within two business days. Business days are Monday through Friday, excluding US holidays determined by carriers. Please allow up to three weeks for custom orders, special order tulle fabric and hand-made items such as favors and accessories.
Delivery Methods, Time & Costs
We primarily use the United States Postal System (USPS) Priority Mail and Express Mail services for all of our shipping within the USA. The typical time in transit for Priority Mail is 2-5 business days, excluding holidays. This time is an estimate and NOT guaranteed, especially around the holiday season.
We will use the United Parcel Service (UPS) for very large or valuable orders, special order tulle and sparklers. Time in Transit is typically less than 6 business days, excluding holidays and weekends. Please order well in advance of your event date to avoid late arrivals.
Costs: Shipping costs start at $4.90 and depend on the item(s) ordered and their weights. A shipping fee will be given to you before you finalize your purchase. A tracking number is included. Shipping fees may be reduced on orders less than $10.00 or on orders that meet flat-rate requirements. If you prefer overnight/express shipping, please call 425-881-8224 and we will try to accommodate your request. Note: A 9.5% sales tax (Redmond, WA rate) is added to all orders from Washington State.
Backorders: If one or more items from your order are out-of-stock, a backorder notice and expected date will be listed when you check the status of your order. If an item becomes discontinued, we will contact you via phone or email. If your order requires more than one shipment due to a lengthy backorder, you will only be charged a shipping fee for the initial merchandise sent.
We want you to feel comfortable shopping with us. This policy statement discusses technical issues that relate to your personal information.
Your Wedding Company will never sell or disclose your information to any third party. We do not make public any information regarding an individual's sales activities or spending patterns. Only the information that you provide via our on-line forms is recorded, and this is only so we can help you. Our site uses a secure order form for your purchases. Information collected on this form is used to process your order, and to reach you if we have a question about your order.
Our site uses 'cookies' (a small file placed on your machine) to manage navigation when shopping. We also use persistent cookies, which stay on your machine after you leave our site, to enable your shipping and billing information to be filled in on our order form if you decide to return to our site (instead of asking you for the same information every time you return).
We read every message we receive, and strive to reply promptly to each. Please contact us, if you have questions or comments.
Your Wedding Company has security measures in place to protect the loss, misuse and alteration of the information under our control. We use a 1024-bit server-side SSL certificate to encrypt information such as your credit card number, billing address, etc.
Our certificate was issued by Comodo (http://www.comodo.com). Your information is stored in a database we maintain at our office. We strive to protect our customer information from hackers as well as thieves. We regularly purge old orders to backup, so our entire customer base is never vulnerable. We provide a secure link to view the status of your order so that your billing and shipping information continues to be secure if you check your order's progress.
Our site complies with all VISA/MASTERCARD/AMEX security requirements and is regularly tested for compliance by a third party company called Security Metrics, (http://www.securitymetrics.com).
We generally do not have any minimum order restrictions on retail purchases except where stated in the product description. Shipping fees may be reduced on very small orders and we may use USPS First Class mail in some instances.
We accept on-line payments with Visa, Mastercard & American Express. We also accept money orders and business checks from our USA customers only. All orders paid by check shall be processed and shipped once payment has been received and cleared the bank. This process may take 8-10 days so order well in advance of your event. You may also place your order via phone at 425-881-8224. Sorry, we no longer accept personal checks or Paypal payments.
Please note that your credit card is NOT charged at the time you place your order. Generally, your credit card is charged when your order is ready to ship. In some cases where is order is relatively large (based on dollar amount or number of items involved) or a special order, we may charge your credit card before we start to process your order.
Returns & Exchanges
Please note that some products are not eligible for return. These include: personalized products, perishable merchandise/candy, tree seed favors, tea/coffee, jewelry, purses/bags, tiaras, all lights, clearance items, and all custom-made and special-order items including clothing/hand muffs, ring pillows, and floral arrangements. ALL SALES ARE FINAL ON THESE ITEMS.
Returns incur a 10% restocking fee. Items must be returned in the original condition in which they were received to be eligible for a refund. Any opened packages will not be refunded.
If you would like to return an item, please follow these simple steps:
1. Please contact us within 10 days of receiving your order to obtain a RETURN AUTHORIZATION(RA) number. Once a return is authorized and received at our facility, we will refund your payment, less any shipping charges and restocking fees. We must receive the return within 15 days from the day the return authorization was issued. We reserve the right to reject ANY return that does not meet these conditions at your expense.
2. For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS) and retain your receipt. Your Wedding Company is not responsible for items damaged or lost in transit.
Mail your return to:
Attn: Linda (RA#)
Your Wedding Company
3522 172nd AVE NE
Redmond, WA 98052 USA
Lost Package Policy
On the rare occasion that a package is lost in transit, either by United States Postal Service (USPS) or UPS, we reserve the right to wait up to 30 days from the inquiry or trace date to determine if the package is actually lost. Your Wedding Company will not hold the purchaser's funds any longer than possible. However, we need to follow proper postal procedures to determine if the package was signed by another person, stolen or lost. We will refund the entire purchase price unless proof of delivery can be obtained (i.e. the package shows delivery confirmation and/or was signed for). Money for lost packages will not be refunded unless the above procedure is followed.
Changing Your Order Information
You may change information previously provided to us via email, but please note that since email is not a secure communications method, we recommend you avoid sending vulnerable data (such as credit card numbers) via email. Please be specific in your change requests. Orders that have shipped cannot be changed. For all personalized items, once the order has been processed, we do not allow changes or cancellations to be made.
Color Selections & Substitutions
We have taken great care to present our products as true to actual color as possible, however, computer monitors vary widely. If color accuracy is crucial, please contact us with your concerns. In many cases, we can send you a color swatch. If materials originally used in floral arrangements or other custom items become temporarily or permanently unavailable they may be substituted without notice. In this case we would only substitute items with the same or higher value.
Pricing & Availability
Pricing and availability of our products are subject to change without notice. Any quote provided by Your Wedding Company will be honored for a period of 30 days. After that time, the price may be subject to price increases imposed by our suppliers.
Copyrights, Trademarks, & Trade Name
The material provided on this web site is protected by law. Any claim relating to, and the use of, this web site and the materials contained herein is governed by the laws of the state of Washington and international copyright laws. Reproductions of our products, website, images, and/or promotional material may only be used with express written consent from Your Wedding Company management.
Your Wedding Company exists with the sole intention of providing high quality, wedding-related merchandise to our customers. By accessing, browsing and/or using this web site you acknowledge that you have read, understood, and agree to our policies. Your Wedding Company is not responsible for any liability, loss, injury, or damage incurred by the use, or misuse, of any products shown in this web site. Keep all small items, candles, beaded products, sparklers, confetti, and packing materials out of the reach of children.
The information on our craft instruction sheets is presented in good faith, but no warranty is given, nor results guaranteed, nor is freedom from any patent inferred. Since we have no control over the physical conditions surrounding the application of our craft information, Your Wedding Company disclaims any liability for the results. Your Wedding Company is also not responsible for the content of external internet websites. Thank you.